I was listening to a lecture the other day and the speaker made the statement that a person cannot maintain expertise for long without other people. I thought this was a great point. Cultivating expertise has always seemed to be portrayed as a singular activity. But what this speaker was saying is that through others we receive current information and insight.
Knowledge will deteriorate without this steady flow of human interaction. It’s like a body of water stagnating without replenishment. By some estimates, 80% of an organization’s knowledge resides in the minds of its people. Access to this source of wisdom can only be accessed through human interaction.
Organization’s should consider how best to bring people together to work, think and collaborate. The passing moments of low level discussion, bring with it knowledge and context-rich insight. Rituals and processes which provide people the opportunity to come together and talk, helps to nurture an environment of knowledge sharing.
What processes do you use to encourage the sharing of knowledge and expertise within your team? I would love to hear your thoughts. Feel free to leave a comment.