Make the Best Use of Your Organization’s Knowledge. Write a KM Strategy

A knowledge management (km) strategy should begin with a diagnosis of the current situation and the goals of the organization. It is critical for an enterprise to take a pulse of its current position and the resources needed to achieve a desired outcome. From a km perspective it’s important to determine four things:

  1. What knowledge, skills and attitudes are needed to achieve a desired outcome
  2. Who are the people both inside and outside of the organization that possess the desired knowledge skills and attitudes needed for success
  3. What information and insights should be documented for reuse
  4. What sources of data and information can be used to drive learning and innovation
  5. What key performance indicators and metrics can be used to track organizational progress

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