We often become aware of our knowledge and the value that it holds within the organization when we are dealing with a challenge.
That’s why it’s important to make use of tools that allow us to capture knowledge created at the moment of problem resolution. When we document our thinking in resolving a situation, structuring those insights into a format that facilitate sharing and reuse we scale the impact and value of the knowledge.
However if a problem is resolved and the knowledge that was created in the process was not captured and shared, the value and impact of that knowledge is decreased drastically.
A few final thoughts:
1. RESPECT: Value your daily experiences and challenges they are the generators of knowledge.
2. CAPTURE: Document knowledge at the moment it is created.
3. STRUCTURE: Use a simple template and format to structure your knowledge for ease-of-use.
4. BE MINDFUL: Work mindfully and recognize knowledge that can be reused and applied to address emerging situations.
