“Connection, not collection: That’s the essence of knowledge management.”
–Tom Stewart, The Wealth of Knowledge
Relationship management is an important part of a knowledge management strategy. People are incredible sources of knowledge and information. Nonaka and Takeuchi (1995) in their research on innovation argue that the knowledge creation process begins with the individual. With this in mind increasing the number of connections people have to the expertise of others enhances an organization’s ability to innovate.
- Identify the sources of tacit knowledge residing inside the organization
- Document and categorize the individual skill and knowledge areas of staff
- Connect people to the expertise of others by increasing the opportunities to collaborate and collectively problem solve
- Provide visibility to work being conducted thus enabling the flow of ideas across the organization